Covid-19 Update



To maintain the highest levels of hygiene within the clinic and to minimise the risk of infection, we have some essential pre-appointment screening questions that we must go through now before you come to your upcoming appointment. This triaging is vital, so please read all the information below carefully.

We now screen everyone before they come to the clinic for a potential Covid-19 infection. So please ask yourself these questions; 

– Have you been in close contact with anyone who’s been diagnosed with Covid-19 infection?

– Have you been in close contact with anyone exhibiting symptoms of Covid-19 infection?

– Do you have a high temperature (over 37.8*c)?

– Do you have a new, continuous cough?

– Do you have any fatigue or malaise?

– Do you have any nausea, vomiting or diarrhoea?


If you answer YES to any of these then we suggest you visit the NHS online service for Covid-19 ( ). We will also unfortunately have to reschedule your appointment, so please kindly contact us asap to do this.


We also need to ask if you are in the ‘high risk’ group?; Do you fall into any of these categories?

– Have you received a letter from the NHS asking you to ‘shield’?

– Have you had an organ transplant?

– Are you undergoing cancer treatment?

– Do you have a severe respiratory condition?

– Is your immune system compromised in any other way?


If you answer YES to any of these then the NHS advice is to stay at home and ‘shield’ so please contact us asap to reschedule your appointment.


More information on risk groups can be found here on the NHS website;



If after going through the questions above, you;

– Pass the Covid-19 screening,

– Do not fall into the ‘high risk’ group,

– Feel your symptoms need treatment from a health professional such as ourselves,

then we will be happy to see you for the appointment.


Please also remember that we are happy to offer advice over the phone if you would prefer a telephone consultation or think your pain could be helped remotely. 


If possible, try to come to the clinic alone, instead of bringing any other family members with you. Please also be mindful not to bring unnecessary items into the clinic – such as bags, coats, jewellery, watches etc.

We be leaving 15 minutes between each customer to prevent any overlap of customers and to allow us as practitioners to aerate the treatment room, completely sanitise all surfaces (door handles, wipeable treatment couch, wipeable pillow etc) and to thoroughly disinfect ourselves before we see the next customer. Again, to reassure, we will thoroughly disinfect all of the contact surfaces between customers. We are very lucky in our clinics that the modern all surfaces we have are all wipeable and easy to disinfect. We will no longer being used a material couch cover. This has been taken off and so all of the couch and pillow is a wipeable surface that will be thoroughly disinfected after each patient.

To reduce unnecessary contact with the other members of the public or the clinics surfaces, we would kindly ask each customer to turn up at the time of their appointment, and not early. 

On arrival, please ring the doorbell and we will greet you at the door to let you in. To further minimise risk, we will ask you to wear a mask from the moment you enter the clinic. (We can provide a mask at cost price, £1). 

We would kindly ask that upon entry, you wash your hands in the clinics bathroom. There is also hand sanitiser on site should you wish to use that. 

To prevent contamination within the clinic we will, for the time-being, not be using the waiting room but instead, we will be asking you to come straight into the treatment room.

As clinicians we will be washing hands regularly between customers and also using a range of PPE (face masks, gloves and aprons) to mitigate the risk of transmission.

With contactless payment amounts now having been increased, we would kindly ask people to please pay contactless by card, rather than using cash.

If after reading all of the measures in place for infection prevention and control you, at this time, do not want to consent to face-to-face treatment, then just contact us and we can reschedule your appointment.

We hope these thorough measures that we are taking will help reassure you and we can’t wait to see you all again soon!