Privacy Policy

When you supply your personal details to this clinic they are stored and processed 3 reasons:

  1. We have a legal obligation to maintain medical notes in order to provide you with treatment.
  1. Provided we have your consent, we would like to contact you in order to confirm your appointments with us or to update you on matters related to your medical care. Under the GDPR, this is known as Legitimate Interest.
  1. Again, provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. This, too, constitutes “Legitimate Interest” under the GDPR.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored either on paper, in locked filing cabinets, and the offices are always locked out of working hours or electronically using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files.
  • Our reception service staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders.
  • Your practitioner(s) in order that they can provide you with treatment.

For website & advertising data we also use cookies and Google Analytics. To see how Google use data go to 

Cookies Policy

Cookies are used for ads personalisation and to improve your user experience. If you continue to use our website, you are providing your consent to our use of cookies.
Please read this cookie policy carefully before using our website, which is operated by Tim Wood Healthcare Ltd.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For
example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical
purposes on how our visitors use the website. These cookies do not contain personal
information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through
your browser setting. Alternatively, you can visit, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Cookies are used by Google Analytics to provide these services. It’s the only way Google can gather information, identify unique users, identify special sessions, and store information.

Most Google analytics accounts have an opt-out setting active to which Google allows to track website metrics.

What is ga.js?

ga.js is a Google Analytics tracking code. This code is able to track events and its size allows for faster downloads. Cookies are browser detailed for ga.js. A user working on Safari on their work PC will have different cookies stored than when using Safari on their home computer.

Cookies Set by Google Analytics

Google Analytics uses different cookies to note down information. A built-in GA code determines when the cookies expire.

These cookies accumulate a domain hash that links them to one site.

Here’s a look at examples of Google Analytics use of cookie.


This cookie contains all the information on the source of traffic for the current visit, the cookie doesn’t change if no traffic source information is found for the current visit. This cookie doesn’t contain historical information for previous sources. It’s the way Google Analytics attributes visit information, such as transactions and conversions to a traffic source. Being a persistent cookie means it expires in 6 months. The only way to refresh it is to change the traffic source.


-utmv is a user-defined variable cookies. A developer can separate visitors by specific variables through a native JavaScript method.The new variable is stored in an insistent cookie which expires after two years.


Utma is the main way through which Google Analytics tracks unique visitors. The cookie stores the date, time of the first visit, and a visitor’s ID. Also, this cookie stores information on the number of visits they’ve made. The -utma cookie can last for up to 2 years. However, you can customize the expiration time in the tracking code.


-utmb is a type of cookie that tells Google Analytics whether a visit has timed out and also how far the visit went. It also stores information of the start time of the visitor’s current visit as well as the number of page views in the current visit. This persistent cookie expires in less than an hour. But, each page visit refreshes it.


This is the only session cookie used by Google Analytics. The -utmc cookie registers that the visit ended once the user closed the browser.

Contacting Us

If you have any questions about this policy or our use of cookies, please contact us.