Privacy Policy

When you supply your personal details to this clinic they are stored and processed 3 reasons:

  1. We have a legal obligation to maintain medical notes in order to provide you with treatment.
  1. Provided we have your consent, we would like to contact you in order to confirm your appointments with us or to update you on matters related to your medical care. Under the GDPR, this is known as Legitimate Interest.
  1. Again, provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. This, too, constitutes “Legitimate Interest” under the GDPR.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored either on paper, in locked filing cabinets, and the offices are always locked out of working hours or electronically using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files.
  • Our reception service staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders.
  • Your practitioner(s) in order that they can provide you with treatment.

For website & advertising data we also use cookies and Google Analytics. To see how Google use data go to